Refunds

Arvexo Refund Policy

Rules for reviewing refunds for digital products, subscriptions, early access, AI services and consulting.

Updated: June 9, 2026

1. General rules

  • This policy describes how Arvexo reviews refunds for digital products, subscriptions, early access, access keys, AI services and consulting.
  • Refunds are reviewed under applicable law, the public offer, the user agreement and the terms of the specific product.
  • If special refund rules are published for a product, those special rules apply.

2. Digital products and access

  • After digital access, a key, token, subscription or service connection has been issued, refunds may be limited if the product has started being used.
  • If access was not provided due to a technical issue on Arvexo's side, the user may request reconnection or a refund.
  • Early access may include manual activation, a connection queue and test limits; those conditions alone are not treated as product defects.

3. Subscriptions

  • A user may cancel subscription renewal through an available interface, support or an Arvexo contact channel.
  • A paid subscription period usually remains available until the end of that period unless the plan terms state otherwise.
  • Refunds for an already started subscription period are reviewed individually if the service was unavailable due to Arvexo's fault or if a refund is required by law.

4. Consulting and implementation

  • For consulting, audits, integrations and AI implementation, refund terms depend on the agreed work scope, milestones and the completed part.
  • If work has started, the refund may be reduced by the value of the completed stage, prepared materials and time spent.
  • Individual commercial terms may be clarified in an invoice, correspondence, contract or proposal.

5. How to request a refund

  • Contact arvexoai@gmail.com or an Arvexo contact channel and include your name, contact details, product, payment date, amount and reason.
  • Verification may require payment confirmation, email, Telegram account, order number or another access identifier.
  • Arvexo reviews the request and responds through the specified contact channel within a reasonable time.

6. Disputed transactions

  • If a user believes a payment is mistaken, duplicated or unauthorized, they should contact Arvexo as soon as possible.
  • Until the review is completed, access related to a disputed transaction may be temporarily limited to protect the user and the service.
  • Arvexo may request additional information to identify the payment and prevent fraud.
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